pen letter to London Drugs regarding their fictitious 1hr photo policy:
London Drugs Limited.
12251 Horseshoe Place
Canada V7A 4X5
August 1, 2003
To Whom It May Concern,
Re: London Drugs Photo Department
I am writing to you regarding your "one hour" photo developing. I am a regular customer of London Drugs. I enjoy being able to shop there for everything from computers to cosmetics. Another feature of London Drugs that has saved me some time is your one-hour photo developing. I find that your photo department at many locations do a great job printing my photos with your superior equipment and knowledgeable staff.
One problem I have, though, is your claim to being able to develop photos in "one hour". I have developed many rolls through London Drugs, and I have never been able to get them completed in one hour. One time I was even told that it would take four hours. If your staff is busy, I understand completely. Especially during the summer months, the public puts pressure on all photo developers.
I suggest that you drop your one hour claim and go back to what many stores did in the late eighties/early nineties when the "one hour developing" choice began being offered. If people would like their photos developed in an hour, charge them more. Provide a lower price for people who do not mind picking their pictures up the next day. I do not feel that I should be paying the same price to get my photos four hours later, when you claim that you can get them done in one hour.
Thank you for your time.